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Title:

Implementation & Support Coordinator – R18k/month – Perm – Cornubia (Durban) – Immediate start – EE Candidates only

Max Salary: R18000
Description: Our client in the digital sector is looking for a strong, confident, mature go-getter who is client orientated, able to analyse and troubleshoot client queries and can work well as part of a team. If you can handle client meetings, are able to grasp new tasks easily and can work well under pressure then you may be the person we are looking for.

DUTIES AND RESPONSIBILITIES
The candidate will provide both an Implementation and Platform Support Role by:
Ensuring that the client requirement brief is documented correctly
Ensuring that the system is suitable for its intended purposes
Ensuring the quality of the system by supporting system users
Provide customer satisfaction by meeting or exceeding expectations

PRINCIPLE DELIVERABLES
Provide an efficient and professional frontline service to clients
Communicating with the client and the digital team to ensure that the platform/system is running correctly
Applying innovative new ideas, value adding techniques and on-going maintenance of the account thereby encouraging continued business with the clients
Documenting and understanding client requirement briefs and meeting minutes
Conceptualise and document briefs, in an efficient manner to demonstrate a thorough understanding of the customer’s specifications
To customise solutions to best meet their requirements and those of the end–user
Onboarding of clients on our platforms
Logging and resolving customer issues
Documentation of training guides and other resources
Escalation and reproduction of technical issues to the development team
Maintain documentation and logs for all Change Requests\Bug Fixes received from client
Supporting clients and monitoring client adoption and system usage

Maintain effective communication with the project software team
Provide data and reports on the systems (MS SQL and PowerBI)
Align with the client’s strategy and determine how the Company can add value to meet the clients’ needs
Ensure efficient and professional customer service between the client and the Company
Keep abreast of technology trends, to provide innovative advice.
Apply innovative new ideas, value added techniques and on–going maintenance of the account encouraging continued loyalty of clients
Generate Support reports for clients

If you feel you meet all the above criteria then please urgently send your updated CV to cvs4belinda@therecruiters.co.za in WORD format, along with a copy of your ID document, written references and qualifications. Please ensure that the reasons for leaving each position is inserted onto your CV.
 
General Requirements: GENERAL REQUIREMENTS
3 Year Diploma or Degree in I.T and Software Development
Knowledge of SQL
Microsoft – Advanced level (Excel & Word) and Office 360
Project Management Systems e.g.: Team Services, Jira Service Desk, Atlassian Jira
Knowledge of IT system integration/implementation, front end development, training manuals, databases & digital applications required.
Must have client visits experience

Location: Durban    
Consultant: Belinda Share This Job:
Email: cvs4belinda@therecruiters.co.za