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Title:

BM021220A – Digital Administrator – R15k/month – Perm – Cornubia (Durban) – Immediate start – EE Candidates only

Max Salary: R15000
Description: Our client is looking for a self-motivated, mature, go-getter who has the ability to grasp and understand new task and ideas and can analyse, interpret and troubleshoot client queries. Have you handled client meetings and large volume support queries? Do you have strong written and verbal communication skills? Do you like to investigate and solve problems? Are you a sharp go-getter who is acurate and precise whilst working under pressure? Keep reading…

Duties and responsibilities:
• Ensuring that support queries are managed per platform and attended to timeously
• Ensuring the quality of support of the platforms & its users is above industry standard
• Provide customer satisfaction by meeting or exceeding support expectations
• Provide an efficient and professional frontline service to the digital solutions team and its clients
• Communicating with the client and the digital team to ensure that the platform/system is running correctly
• Documenting and understanding client requirement briefs and meeting minutes
• Document support briefs in an efficient manner to demonstrate a thorough understanding of the internal & customer’s specifications
• To customise solutions to meet their requirements and those of the end–user
• Support the on-boarding of clients on our platforms
• Logging and resolving customer & support issues
• Assist with documentation of support documentation, training guides and other resources
• Escalation and reproduction of technical issues to the development team
• Maintain documentation and logs for all Change Requests\Bug Fixes received from client
• Supporting clients and monitoring client adoption and system usage
• Maintain effective communication with the project software team
• Provide support reports for all clients and platforms
• Ensure efficient and professional customer service between the client and the company
• Good organisational skills with ability to prioritise and meet deadlines under pressure

If you feel you meet all the above, are resilient to criticism, can work without supervision and can work well in a team then please email a copy of your updated CV in WORD format along with a copy of your SA ID, Matric Certificate and Qualifications to cvs4belinda@therecruiters.co.za


 
General Requirements: 3 Year Diploma or Degree in I.T - NOT NEGOTIABLE
Knowledge of SQL – NOT NEGOTIABLE
Knowledge of PowerBI an advantage
Microsoft – Advanced level (Excel & Word) and Office 365
Support & Project Management Systems e.g.: Team Services, Jira Service Desk, Atlassian Jira, Zendesk
Knowledge of general system support
Location: Durban    
Consultant: Belinda Share This Job:
Email: cvs4belinda@therecruiters.co.za